Apria Healthcare - Lumberton, NC

Apria Healthcare

2101-C N. Pine Street
Lumberton, North Carolina 28358-3937

(910) 735-1965

What We Do

Our Mission
Our mission is to be the first choice of patients and customers for their homecare needs.

We will accomplish this by:

* Exceeding our customers' expectations every day
* Demonstrating high clinical standards and compassion in patient care
* Being responsive and flexible

We will deliver on our mission by:

* Demonstrating a customer-first approach in all that we do
* Leading change in the homecare industry
* Managing our business efficiently in order to deliver value and quality to our customers and shareholders
* Recognizing that every person in the company makes a difference

Our Services
Offering a comprehensive range of home respiratory therapy, diabetic supplies, medications and equipment, home infusion therapy and home medical equipment services, Apria Healthcare is America's leading provider of integrated home healthcare products and services.

Headquartered in Lake Forest, California, Apria employs more than 11,000 healthcare professionals in more than 504 Apria branch offices across the United States. Apria Healthcare is the country's homecare leader in the alternate-site respiratory, HME and infusion markets, serving more than 1 million patients annually.

We are committed to full-service homecare because it is the right thing to do for patients and referral sources alike. Apria's home respiratory, home medical equipment and home infusion services give maximum functionality and independence to the homecare patient.

Accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Apria Healthcare has national quality standards grounded in continuous performance improvement concepts. Our standards meet or exceed all JCAHO requirements and enable us to deliver consistent quality services throughout the country.

Questions and feedback regarding either our services or this site may be sent to:
Contact_Us@apria.com

or to:

Apria Healthcare
Attn: Business Development
26220 Enterprise Court
Lake Forest, CA 92630
(949) 639-2000:

Local Branches, Local Clinical Service
Local Apria branches typically serve a 50-75 mile radius and include customer service, clinical, revenue qualification, distribution and sales professionals. With 75 percent of the U.S. population within a one-hour drive of an Apria location, we provide timely homecare services and products.

In addition to the more than 475 branches that primarily provide respiratory therapy and home medical equipment services, Apria is also the third-largest home infusion provider with nearly 34 regional infusion pharmacies. Apria's 1,500 skilled respiratory, infusion nursing and clinical pharmacy experts support our patients by communicating and coordinating care among the physician, payor, patient and Apria's patient-support teams.

For a list of our locations, go to Branch Offices.

Commitment to Compliance
Apria's demonstrated commitment to compliance with all applicable laws and regulations benefits our patients and referral sources, and has never been more important than in these days of rapid change in healthcare. From our internal billing and regulatory audit programs to comprehensive Food and Drug Administration (FDA) compliance programs concerning the handling of oxygen and prescription medications, you can count on Apria to maintain ethical, legal and sound business practices.

Medicare and Managed-Care Expertise
Apria Healthcare is contracted with most major insurance companies and managed-care organizations to provide home oxygen services, home infusion therapy and home medical equipment. Apria Healthcare can serve nearly every patient, including those covered by Medicare.

Patient Satisfaction Is Our Priority
At Apria Healthcare, we rely on our patients to provide feedback on our performance and service. Comments from patients and referral sources help us to continually improve patient care and further increase our satisfaction ratings.

We'd love to hear from you. If you are a patient and have any specific issues that need to be addressed, please contact your local Apria branch. If you are not satisfied with the resolution, please contact Apria's corporate patient relations department at (800) 260-8808. (This is not an emergency number. If you have a personal health issue, call your local Apria branch or, in an emergency, call 911.) You can also e-mail your comments to us at:

Patient_Satisfaction@apria.com.

Information System Capabilities
Apria Healthcare's information systems department was named as one of Information Week's (9/27/99) top 500 innovative users of information technology and was among the top 10 in the healthcare industry. Information Week rated the company's e-commerce, customer interface and electronic capabilities higher than any other home healthcare provider (and many other general healthcare providers) in America.

Our use of technology to reduce costs, add value and enhance service delivery gives Apria a competitive strength. On-line order entry, utilization tracking and electronic data interface (EDI) are just some of the features of Apria's systems. A first in the homecare industry, Apria's EDI program facilitates paperless order intake, confirmation and billing of homecare orders for some of America's top payors.

Continuing Education Programs
Capitalize on our homecare expertise by requesting a continuing education program from our library of topics. Our programs are available as in-person programs or written correspondence courses for continuing education units for nurses, case managers, and, depending on the program, medical assistants and respiratory care practitioners. Call your local Apria account executive or regional account manager for more information, or go to Branch Offices for a list of locations.

Services

Apria Healthcare, America's leading provider of integrated home healthcare products and services, offers a comprehensive range of home respiratory, home infusion therapy and home medical equipment services. Check out the detailed description of Apria's services and equipment or read on to learn more about all of our home healthcare services. For comments or issues regarding your current service, please contact patient_satisfaction@apria.com.

Oxygen Therapy
For patients who need supplemental oxygen therapy at home, Apria offers multiple options for oxygen systems to meet patients' medical and lifestyle needs. Patients can depend on our team of community-based respiratory care practitioners for 24-hour, on-call clinical support. More

Apria provides respiratory equipment and services to patients with a variety of conditions, such as COPD, obstructive sleep apnea and asthma. More

RespiMed
Through Apria Pharmacy Network's RespiMed program, patients don't have to leave their homes to get their medications: Their medications come to them in the mail. More

Apria serves adults and children with a full range of advanced infusion therapies, providing compassionate and quality clinical care to patients with conditions such as cancer, gastrointestinal disease or infectious disease. More

Home Medical Equipment
With a comprehensive product line that includes ambulatory aids, patient-room equipment and bathroom safety items, Apria is the nation's leading provider of home medical equipment. More

Apria Great Escapes
Apria patients can vacation worry-free with Great Escapes, a program that allows patients to travel comfortably with supplemental oxygen, respiratory medications, infusion services and home medical equipment. More